Telehealth 

 

Health fund rebates available from 14th April!

A safe and secure way of getting evidence based injury management 

 

With the advent of COVID-19 virus we understand and value that individuals may choose to or are forced to stay home. 

Fortunately we are able to offer online physiotherapy through Telehealth, which has been proven to be as effective as face to face physiotherapy for appropriate injuries and with capable clinicians. We will be using an application called Physitrak; this is a powerful application that enables us to give you great exercises as well as chat to you through video conference and instant messaging.

We are excited to offer this new service to our clients and will be continuing this service long after this crisis to assist people in remote locations or who have difficult schedules. 

How does it work?

  1. Book your appointment (online or by phoning the clinic)
  2. Download ‘Physiapp’ (used for client/patient) from App Store OR open in your browser
  3. Ensure you have a good internet connection
  4. At time of appointment you will receive an email with a code and link
  5. Click on link to open in browser OR enter the code the ‘Physiapp’ application 
  6. You will be connected with your therapist
  7. Admin will send you an invoice – kindly pay by direct deposit quoting invoice number or call to pay by credit card over the phone

PLEASE call us if you are having any difficulty with the above.

What equipment will I need?

  • A clear space to move around freely, preferably distraction free
  • Access to a good internet connection
  • A PC computer, laptop, tablet or mobile phone

What if I don’t have any of those things (such as landline only) or I’m just not comfortable with video chat?

We can still help. Our physiotherapists are well experienced with receiving frantic calls from a friend who has hurt themselves on the slopes of the Swiss alps, or a relative from interstate who has hurt their back doing some gardening! We are happy to take phone calls.

Can you obtain a rebate for Telehealth services? 

YES! Telehealth is now rebatable by health funds ! 

ONLINE PHYSIOTHERAPY BOOKING