Privacy Policy

Last updated: 23 June 2026

1. About this Policy

This Privacy Policy explains how HP3 Pty Ltd (ABN: 12 600 796 718), trading as SportsTec (SportsTec, we, us, our), collects, holds, uses and discloses personal information, including health and other sensitive information, in connection with the allied health services we provide.

SportsTec is committed to complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and, where applicable, State and Territory health records legislation.

By attending our practice, using our services, communicating with us or otherwise providing personal information to us, you consent to the collection, use and disclosure of your information as described in this Privacy Policy, unless you withdraw your consent where permitted by law.

We may update this Privacy Policy from time to time. The most current version will be made available through our website and on request.

2. Types of Information We Collect

We may collect personal information that is reasonably necessary to provide you with healthcare services, including:

• Identification and contact details (name, date of birth, address, phone number, email address, emergency contacts)
• Health information relevant to the allied health services we provide, including medical history, presenting conditions, treatment notes, assessments, rehabilitation progress, exercise programs and outcome measures
• Appointment and attendance information
• Billing and payment information
• Technical information collected through our website or patient applications, including IP addresses and usage data
• Information you provide through intake forms, assessments and communications with our clinicians
• Insurance, Medicare, DVA or other funding-related details where applicable
• Health information is considered sensitive information under Australian law and is treated with a higher level of protection.

3. How We Collect Information

We may collect information when you:

• Register as a patient or complete intake forms
• Receive treatment or attend classes
• Communicate with our staff (in person, by phone, email or online)
• Use our website or online booking systems
• Provide information to us via third-party platforms we use to deliver services

Where reasonable and practical, we collect information directly from you. In some cases, we may also receive information from other healthcare providers, insurers or referral sources.

4. How We Collect Personal Information

We collect personal information directly from you when you:

• Complete intake, consent or other forms
• Attend appointments
• Communicate with us by phone, email or other channels
• Use our website or patient applications

We may also collect information from family members, carers, referring practitioners, insurers or funding bodies where authorised by you or otherwise permitted by law.

We may use third-party service providers to support our operations, including:

• Practice management and clinical software
• Online booking systems
• Payment processing providers
• Cloud storage and IT services

These providers may store or process personal information on our behalf and are required to comply with applicable privacy and security standards.

5. Why We Collect, Hold, Use and Disclose Information

We collect, hold, use and disclose personal information to:

• Provide allied health services
• Assess, plan and deliver treatment
• Maintain clinical records
• Schedule and manage appointments
• Communicate with patients regarding their care
• Issue invoices and process payments
• Comply with legal and professional obligations
• Improve our services and operations
• Send marketing communications where permitted by law and where you have not opted out

6. Disclosure of Personal Information

We may disclose personal information to:

• Practitioners and authorised staff involved in your care
• Other healthcare providers involved in your treatment
• Akuna and other service providers who assist with practice operations
• Payment processors and insurers
• Professional advisers
• Government agencies or regulators where required by law

We do not sell personal information.

7. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include secure electronic systems, password protection, access controls, staff training and the use of reputable third-party service providers.

8. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations.

Health records are generally retained in accordance with applicable health records legislation and professional requirements, including:

• Adults – at least 7 years from the last date of service
• Individuals under 18 years – at least until they attain 25 years of age

9. Overseas Disclosure

Some third-party service providers may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with Australian privacy standards.

10. Children and Minors Privacy

Where services are provided to children, we may rely on the consent or authorisation of a parent, guardian or authorised representative where required by law.

11. Access and Correction

You may request access to, or correction of, personal information we hold about you, subject to legal exceptions. We may require proof of identity before processing requests.

12. Marketing Communications

We may occasionally send information about SportsTec services that may be of interest to you. You may opt out of these communications at any time.

Opting out of marketing communications will not affect operational communications relating to your care or appointments.

13. Privacy Queries and Complaints

If you have questions about this Privacy Policy or wish to make a complaint, please contact us. We will endeavour to respond within 30 calendar days.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner or another relevant regulator.

14. Legal Disclosure

We may disclose your personal information where required or authorised by law, including in response to subpoenas, court orders or regulatory requirements.

15. Contacting Us

Privacy Officer: Sarah Kelly
HP3 Pty Ltd trading as SportsTec
5/48 Sandford Street Mitchell ACT 2911
Email: admin@SportsTecclinic.com.au

16. Changes to This Policy

We may amend this Privacy Policy from time to time. The updated version will be published on our website and will take effect from the date of publication.